FAQ: Discover New "Territories" with Tom Goss!
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

When will my items be delivered?

  • Calendars go out in late November so you have them in time for the holidays and the upcoming year.
  • As of now there is no release date for the record. Stay abreast of developments via Kickstarter updates and email alerts!
Last updated: June 05, 2018 16:33

How much does Tom love me?

More than you realize. Most people think I have a team of people working with me and for me, that’s simply not true. You are my team, my support and my inspiration. Thank you for sticking with me on this incredible journey. I’m not always perfect, but I strive to create substantial art and tell the kind of stories that other people are afraid to tell.

Last updated: June 05, 2018 16:34

I changed my address! What do I do?

You should have an option to change your address through your BackerKit survey. If you can there, just contact support, we will make sure you get your rewards!

Last updated: June 05, 2018 16:35

I missed the Kickstarter! What should I do?

You should pre-order the record, and other auxiliary items through BackerKit. Easy!

Last updated: June 05, 2018 16:36

I need to change the email I use for my survey!

No problem, just drop me a line.

[email protected]

Last updated: June 05, 2018 16:44

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

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